销售沟通技巧最佳实践培训会

马汀令可公司将于2011 年6 月20-21日在上海举办销售沟通技巧最佳实践的培训活动。

这是一个为期两天的培训，旨在帮助销售人员和他们的客户及潜在客户进行有效的沟通。

课程描述：

本次培训将让想要把他们的沟通能力更上一层楼的销售相关人员获益。

你有没有想过您的职业成功和个人成功能通过更清晰、放松和自信的交流得到提高？从专业角度讲，这很可能会导致更高的销售转化率、更好的客户关系发展和更好的投诉管理。

现象一下您可以毫不费力地使你信息传达并拥有影响和说服他人的技巧和策略。不管您是一个已经拥有很好的交流能力的人想获得销售上的职业优势或者是发现在特定的地方如建立关系、解决冲突等方面需要改善的人士，这一次实用、互动的培训将您的沟通技巧更上一层楼。

这次培训将会在以下方面给您帮助：

‐ 培养您理解和应用授权沟通假设（Empowering Communication Assumptions）来增加个人才能和影响

‐ 发展交流的视觉元素并理解我们看事物的方法会影响信息的

总体含义

‐ 掌握沟通的OSCAR模型并使用它建立交流成功的策略

‐ 使用有力度的交流从而建立与你主题相符合的融洽客户关系

‐ 学习有影响力和有说服力语言的要点

‐ 发展您积极的聆听技巧，可以说这是有效沟通最重要的元素

‐ 避免批评别人，在适当的时候给予真心的认同

‐ 掌握成为有效和有影响力的交流者的技巧、工具和技术，包括感同身受、有效的倾听、肢体语言、质疑和感情融通

‐ 参与一系列愉快的角色扮演和小组任务来巩固学到的要点

‐ 把您得到改进的沟通技巧直接转化成销售业绩和增加成功率。

证言：

“我们的财务部门从您的最近的系列培训里大获受益。希望我们能够继续长远地支持您。” - Denny Tang, CFO, Ogilvy & Mather Group, Greater China

“感谢您一直以来对ACCA活动的支持。你的培训为ACCA的会员和学员的职业发展平台组成了一个整体的部分。” - Maggie Li, ACCA Marketing Manager, Greater China

谁应参加:

销售总监，销售经理，总经理以及销售人员或任何需要经常与客户积极交流涉及到销售或销售支持的人士。

如需进一步了解详情，请联系：

Shirley Hu

____________________________

Martin Linking Business Consulting Company Limited.

T: +86 28 8532 7678

F: +86 28 8532 6768

www.martinlinking.com

Sales Communication Skills Best Practices

20th & 21st June 2011

Shanghai, China

MARTIN LINKING is convening the Sales Communication Skills Best Practices on 20th & 21st June 2011 in Shanghai.

A two-day workshop, designed to assist sales staff to communicate effectively with both their clients and prospects.

Course Description:

This course will benefit sales staff that wish to take their communication skills to the next level.

Has it ever occurred to you that both your professional and personal success could be increased by being able to communicate with more clarity, ease and confidence? Professionally, this is likely to entail greater conversion of sales, better development of relationships, and better complaint management.

Imagine knowing that you can effortlessly get your message across and have the skills and strategies to influence and persuade people. Whether you are already a good communicator looking to gain a professional edge in sales or have a discovered

need to improve in specific areas like relationship building or conflict resolution, this highly practical, interactive course will take your communication skills to the next level.

What the Seminar Will Help You Achieve:

‐Develop your understanding and application of Empowering Communication Assumptions to increase personal power and impact

‐Develop the visual element of communication and understanding how the way we see things, impacts the overall meaning of a message

‐Master the OSCAR Model of Communication and using it to create strategies for communication success

‐Use powerful communication to build a strong rapport with your subjects

‐Learn the essentials of influential and persuasive language

‐Develop your active listening skills, arguably the most significant element of effective communication

‐Avoid criticisms of people and giving genuine approbation when appropriate

‐Master command of the skills, tools and techniques to become effective and influential communicators, including practical empathy, effective listening, body language, questioning and rapport

‐Participate in a series of enjoyable role plays and group tasks to cement your learning of the course milestones

‐Transfer your improved communication skills in to direct conversion of sales and an increased ratio of success

Testimonials:

“Our finance department received great benefit from the recent series of workshops that you delivered. We look forward to continuing our support long - term.”-Denny Tang, CFO, Ogilvy & Mather Group, Greater China

“Thank you for your continued support of ACCA activities. Your trainings form an integral part of our Professional Development platform for ACCA members and students.”-Maggie Li, ACCA Marketing Manager, Greater China

Who Should Attend:

Sales Directors, Sales managers, General Managers and Sales people or any individual involved in sales-related and sales support areas who will actively engage with clients on a regular basis.

For more information, please contact:

Shirley Hu

____________________________

Martin Linking Business Consulting Company Limited.

T: +86 28 8532 7678

F: +86 28 8532 6768

www.martinlinking.com